Please carefully read the following information when making your reservations as it explains how reservations are handled when received, confirmed and refunded in case of cancellations due to ships not arriving in port or inclement weather.

We think explanation of these terms will help you understand that these policies were made in order to be fair to all participants.

Any questions you may have prior to reserving your excursion may be sent to us by e-mail.

Jamaica Wheelchair Taxi (Karandas Tours Ltd.) will not assume responsibility for incorrect email addresses, dates, times, or any other incorrect information provided to us by the purchaser. All reservations for excursions are reserved “as is” at the times stated and on the dates requested by “Clients using” our website. We will not be held responsible for omissions stated by the purchaser.

If you don’t receive a reply or confirmation to the submitted request(s) this may be due to an incorrect e-mail address(s) entered on our request/confirmation(s).

Jamaica Wheelchair Taxi (Karandas Tours Ltd.) will not be responsible for late arrival of the purchaser to the reserved excursion or loss of personal effects.

Jamaica Wheelchair Taxi (Karandas Tours Ltd.) will not be held responsible for death , injuries, loss of personal effects, or late arrivals of clients to the reserved excursion.

Jamaica Wheelchair Taxi (Karandas Tours Ltd.) will reply to the email address provided by purchaser on a secure reservation form after receiving an availability request from the purchaser, provided there is availability. Excursion(s) availability sent from “users” of Jamaica Wheelchair Taxi website do not constitute a confirmed booking.

Availability requests sent by users of Jamaica Wheelchair Taxi website must state the number of persons (Adults & Children), dates, name of Ship and type of excursions.

A valid Credit Card is needed to confirm any reservation on our reservation system. Availability is communicated as current availability.

Your credit card will be processed automatically for the excursion deposit as soon as we receive it to guarantee and reserve your seating space. All reservations must be confirmed.

You will receive an e-mail confirmation from Jamaica Wheelchair Taxi (Karandas Tours Ltd.) within twenty-four (24) hours (unless noted otherwise).

Your confirmation states: Group leader’s name, name of excursion, deposit paid for the excursion, number of passengers, amount due to operator at time of Excursion , relevant excursion information, detailed directions for pick up, contact information for representatives from Jamaica Wheelchair Taxi (Karandas Tours Ltd.)  and request that you print a copy.

A printed confirmation sent by Jamaica Wheelchair Taxi (Karandas Tours Ltd.) MUST be presented to the Tour Operator(s) at the time of excursion.

Jamaica Wheelchair Taxi (Karandas Tours Ltd.) will honor cancellations given three(3) days prior to your excursion date and give a full refund. This must be submitted in writing by replying to the e-mail confirmation sent to purchaser(s) e-mail address. Any cancellations caused by “illness” at the time of Excursion will require a medical certificate from your Ship’s Doctor and can be presented at the time of excursion by group member(s) or faxed to our office in which case you will not be charged full excursion charges.

For persons staying at Resorts or villas we require a 48 hours notice of cancellation, this must be submitted in writing by replying to the e-mail confirmation sent to purchaser(s) e-mail address. When you cancel your excursion our first option is to try and reschedule you for another date.

 Deposits are kept on credit up to one year and may be used for a future reservation.


Deposits are refundable under the following conditions:

  1. Cruise Ship cannot come into the Ports of Ocho Rios, Falmouth or Montego Bay due to inclement weather
  2. The operator cancels the Excursion or if the Excursion cannot take place due to inclement weather.
  3. For excursions at Dolphin Cove and Yaaman Adventure park, your deposit is fully refunded if cancelled at least 5 days before the tour. If cancellation is 24 hours or less, the deposit is non-refundable however, you may reschedule for the next available date

The refund will be credited to the Credit Card used to reserve the Excursion.

However, for airport transfers full refund is given ONLY if there are flight cancellation(s) and client(s) notify us a minimum of four (4) hours before flight arrival.

Deposits on our chauffeur services/full time driver packages are non-refundable for cancellations less than 48 hours before arrival.

Please Note!!

Cancellations of excursions by Cruise liners do not necessarily mean that our Excursions of the same type are cancelled. After disembarkation, proceed to the meeting area at the Port and our guides will advise you if the Tour Operator has cancelled. If your Ship arrives early or late, all passengers must make their way to the meeting area irrespective of the time stated in the reservation or call the Jamaica Wheelchair Taxi (Karandas Tours Ltd.) Representative at the contact numbers provided in your confirmation.